FAQs

How long will my package take to ship to me?

Your order will be processed and packed as soon as possible! We ship out our orders twice a week, meaning your package will be sent out to you within a week of your order date.

Standard shipping within Australia is roughly 2-8 business days. Express shipping within Australia is roughly 1-4 business days.

You order will have a tracking number attached, this way you are able to see where your package is and estimate the arrival time.

 

Do you ship outside fo Australia?

We ship to Australia, New Zealand, USA and the UK.

 

Can you wear your jewellery in the ocean, do they tarnish?

Our items are tarnish-resistant meaning they wont turn your fingers green or turn grey. Gold plating rubbing naturally occurs with wear and tear, and is not considered a manufacturing fault. Although, to ensure your items maintain their highest quality it is best to wash them with fresh water and keep them dry. Avoid taking them in the ocean, chlorine pools and out of the way of perfumes as prolonged exposure to chemicals can decay their quality, and gold plating. 

With your order you will be provided a pouch to store your jewellery in to avoid any damage which also doubles as a polishing cloth! 

 

 

What is your returns process?

We have a 60 days return process for store credits and exchanges if you have any issues with our items. Please be aware you'll have to cover the cost of shipping your returns. We have a ring sizing guide in the top menu you can print out to avoid any sizing issues! Visit our returns page in the menu to lodge a return.

 

Where can I contact someone?

You can email us: info@nevesse.co

We will try our best to get back to you ASAP.

How long will my package take to ship to me?

Your order will be processed and packed as soon as possible! We ship out our orders twice a week, meaning your package will be sent out to you within a week of your order date.

Standard shipping within Australia is roughly 2-8 business days. Express shipping within Australia is roughly 1-4 business days.

You order will have a tracking number attached, this way you are able to see where your package is and estimate the arrival time.

 

Do you ship outside fo Australia?

We ship to Australia, New Zealand, USA and the UK.

 

Can you wear your jewellery in the ocean, do they tarnish?

Our items are tarnish-resistant meaning they wont turn your fingers green or turn grey. Gold plating rubbing naturally occurs with wear and tear, and is not considered a manufacturing fault. Although, to ensure your items maintain their highest quality it is best to wash them with fresh water and keep them dry. Avoid taking them in the ocean, chlorine pools and out of the way of perfumes as prolonged exposure to chemicals can decay their quality, and gold plating. 

With your order you will be provided a pouch to store your jewellery in to avoid any damage which also doubles as a polishing cloth! 

 

 

What is your returns process?

We have a 60 days return process for store credits and exchanges if you have any issues with our items. Please be aware you'll have to cover the cost of shipping your returns. We have a ring sizing guide in the top menu you can print out to avoid any sizing issues! Visit our returns page in the menu to lodge a return.

 

Where can I contact someone?

You can email us: info@nevesse.co

We will try our best to get back to you ASAP.